+359 554 223 11
Choose language BG EN RU TR IS

FAQ


What do I need to visit the casino?
You need a valid ID, passport or driving license and you must be at least 18 years old.
I have special needs, is there someone who can assist me?
Our colleagues from "Guest Relations" Department will take care of you, no matter your questions or needs, they will assist you and make your Platinum experience unforgetable. You can find them at the "Guest Relations" desk situated in the lobby of Platinum I hotel or at the casino floor.
How often do you host poker tournaments and cash games?
The Poker Room at Platinum Casino is hosting daily poker tournaments with guaranteed prize pool. For a specific date check our Tournament Schedule.

Is there a wireless Internet connection. Is it paid?
Yes, the Casino offers free Wi-Fi Internet to our customers.
Do you offer free transport?
Yest! Just call our Reception desk at +359 554 223 11 and tell us from where to pick you up. Our transport service covers every point from Elenite to Ravda and is completely FREE!
Call us now