+359 554 223 11
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FAQ


I need special attention, whom should I call?
Guest Relations will take care of you! You can find them on the Guest Relations desk situated in the lobby of Platinum or meet them in the casino. You can contact them by calling +359 879 813 481 and asking for Guest Relations or via email - gr@platinum.bg 
Is there a Wi-Fi in the Casino? Is it free?
Yes, the Casino and the Hotels offers free Wi-Fi Internet.
Do you offer room service?
Platinum Casino & Hotels offers 24/7 room service. You can simply dial 3000 from your room phone and order in-room dining, choosing dishes from the room service menu.
Do you have an ATM machine?
At Platinum Casino & Hotel, there is one ATM machine inside the casino and one located at the beach alley, in front of the casino.
Are baby cots available for the rooms?
Babies under the age of 2 are welcomed to stay free of charge.
Do you have a luggage room?
Yes, we do have a luggage room, free of charge.
Is there Wi-Fi network in the rooms?
Yes, there is. There is free Wi-Fi connection in the rooms of the Platinum Hotels and free Wi-Fi connection in the common areas – Hotel Lobby, Casino and Restaurant.
Do you have hairdryers in the rooms?
Hairdryers are available in every guest room.
Is there a safe box in the rooms?
There is a safe deposit box in each guest room and it is free of charge.
Is the mini bar paid?
All mini-bar items are paid.
Can I smoke in the room?
All rooms at Platinum Hotel are non-smoking. However every room has a balcony, where the guests can smoke.
Is there a free transport?
Yes there is! Just call our reception desk at +359 55422311 and tell us where to come and pick you up. Our transport service covers every point from Elenite to Ravda and is completely FREE!
What documents do I need to register at the Platinum Hotel?
Any guest of our hotel needs to show a valid ID card, passport or driver's license in order to be registered at the Platinum Hotel.
How can I contact the Hotel?
You can contact Platinum Hotel by calling +359 554 23433 or by emailing hotel@platinum.bg.
How can I find the hotel?
Platinum Casino & Hotel is located in the north part of Sunny Beach Resort. Situated right next to the golden sands, the complex offers its guests an amazing view..
Do I have to pay for the parking?
The parking is free for all guests of Platinum Casino & Hotel.
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